Object of the general conditions and the contract

These General Contract Conditions govern the sale of the Products offered by the Company on its e-commerce site and the methods of access to the Site.
The Contract has as its object the sale by the Company, under the conditions, methods, times and quality levels of the service as resulting from these General Conditions, of products from the same or third parties.

Registration on the e-commerce site

When completing the registration procedures on the Site, the Customer undertakes to follow the instructions provided by the Company and to provide their true, correct and updated personal data. Registration is free.
Without prejudice to the fact that the registration procedure for the services is concluded exclusively electronically, the Company will assign each Customer a User ID and a Password. The Customer acknowledges that these User IDs and Passwords constitute the validation system for access to the section of the e-commerce site.
The Customer recognizes and agrees that these User IDs and Passwords constitute the only suitable means of identifying him or when accessing the services. The Customer therefore agrees and agrees that all actions carried out through the use of the aforementioned User ID and Password will be uniquely attributed to him and will have binding effect on him.
The Customer acknowledges that he is solely and exclusively responsible for the acts carried out using their User ID and Password and undertakes to maintain their secrecy and to keep them with due care and diligence and not to transfer them even temporarily to third parties.
On the basis of Legislative Decree 70/2003, in fact the Company does not have a general obligation of surveillance, nor a general obligation to actively search for facts or circumstances that indicate the presence of illicit activities. The company is only required, if it is aware of alleged illicit activities or information, to inform the judicial and or administrative authority with supervisory function.

Customer obligations and declarations

The Customer declares and guarantees:

• to use the services offered by the Company in a lawful manner and to respect the conditions of use of the service;
• in the case of natural persons acting as consumers, to be of age, it is understood that the Company reserves the right, in the event the Customer violates one of the guarantees provided and referred to above, to block his access to the e-commerce site for a fixed and/or indefinite period and to assume the legal actions of the case.

Purchasing methods

The purchase of products can be done by following the following steps:

• Authentication through the use of user-id and password (log-in)
• Choice of product
• Compilation of the order with insertion of the data necessary for the conclusion of the contract
• Confirm
• Verifica dei dati forniti e delle condizioni di vendita
• Confirmation and sending of the order

The order placed by the Customer through the authentication phases with user-id and password is considered binding and the sales contract will be considered concluded upon receipt by the customer of the order confirmation, without prejudice to the rights of withdrawal reserved to the consumer.

The order confirmation will be sent to the email address provided by the Customer during the registration phase and will contain a summary of the conditions of sale, the information and essential characteristics of the goods, the detailed indication of the price, means of payment, withdrawal, delivery costs.
Qualora la Società abbia una temporanea o definitiva indisponibilità dei prodotti si impegna a comunicarlo tempestivamente al cliente e comunque non oltre 30 gg.e provvederà alla restituzione di quanto eventualmente già pagato dal Cliente, tramite rimborso e/o un buono corrispondente al valore della merce.
It is understood that pursuant to the laws in force on electronic commerce, both the order and the receipt are considered to have been received when the parties have the possibility of accessing them.

The company, in towards Customers who act as consumers, he will observe the provisions of the laws in force.

If the Customer wants an invoice he must request it by contacting customer service via email.

The contracts concluded between registered users of the Site and La Peche snc are governed by Italian law. In case of disservice or dispute between “La Peche snc” and one of our users/customers, we guarantee from now on our participation in an attempt at friendly conciliation.

Order cancellation:

qualsiasi ordine può essere annullato fino al momento della spedizione. L'eventuale somma già pagata verrà restituita secondo le modalità e i tempi concordati. Per annullare un ordine è sufficiente inviare tempestivamente una mail a info@lapeche.it specificando i propri estremi e il numero d'ordine. Se il pacco fosse già stato spedito, il cliente può avvalersi del diritto di recesso.

Privacy & Security

Protection of personal data Information to customers, in accordance with current laws

1. Source of data: your personal data, or that of your company or organization, were provided by you when transmitting your purchase orders, or your requests, or were collected from third parties , such as for example managers of public directories, or address providers.
2. Purpose of processing: the above data are collected, recorded, rearranged, stored and used for activities functional to the stipulation and execution of the contractual supply relationship with you in existence, or in the process of negotiation, including the activities arranged by us for the contact, acquisition, management and fulfillment of orders, formalisation, management and control of the relationship with our customers as well as to comply with the administrative, legal or fiscal obligations and obligations inherent to the purchases made by you. More specifically, the above data will be processed by La Peche snc, Data Controller, to: o acquire pre-contractual data and information (preparation and communication of offers, preparation of documents also from third parties, solvency checks); o manage the normal contractual relationship of supply of goods to you, or to your company or entity; o manage and control risks, prevent possible fraud, insolvency or default; o carry out the operations necessary to manage payments and collections; o prevent and manage possible disputes, carry out credit transfers, take legal action if necessary or manage accounting, administration, financial flows and treasury; o manage administrative, accounting, civil and fiscal obligations; o prepare and present declarations and documents of a civil - fiscal nature required by laws, regulations, standards and community directives o manage the warehouse, logistics and movement of goods; o send technical, informative and update documentary material relating to the object of the sales or provision of service; o implement a customer satisfaction check, also by sending questionnaires and evaluation forms. Furthermore, with your consent, your data will be processed to send you advertising material, promotions, special offers, gifts and services.
3. Method of processing: the above processing may be carried out either by paper means or by automated means and instruments, located in Italy or abroad, at the Data Controller, or at the Group parent company or at other companies of the Group.
4. Exclusion of processing of sensitive data: none of your data in our possession can be traced back to the definitions of "sensitive data" or "judicial data" pursuant to current laws. If you transmit data of this kind to us, we will delete them immediately, in the absence of your explicit written consent.
5. Nature of the provision: the provision of some data necessary for the management of the contractual relationship may be considered optional, while the provision of the data necessary to comply with the administrative, legal or fiscal obligations and obligations relating to your purchases is mandatory. Therefore, any refusal to provide will prevent the processing of your orders.
6. Scope of communication and dissemination of data: the personal data referred to in point 1. will not be disclosed, i.e. it will not be disclosed to indeterminate subjects, in no possible form, including that of making them available or simple consultation. However, they may be communicated to our employees and internal company collaborators and to our consultants. In particular, as a consequence of the structure of our Group, the data referred to in point 1. may be communicated to other associated or controlled companies, or in any case part of the same Group, and to the Group Head itself which exercises the control function and supervision of the Group's information system. They may also be communicated to subjects entitled to access them pursuant to provisions of law, regulations, community regulations and, to the extent strictly necessary, to subjects who, always for purposes relating to the execution of existing contractual relationships with you or for the establishment of new contractual relationships, must supply us with goods and/or perform services or services on our behalf. The complete list of the categories of subjects to whom the data may be communicated is available at the Data Controller's headquarters.
7. Subjects carrying out the processing: our employees and our internal collaborators have been appointed "in charge of processing ” based on the roles and work tasks performed. The other Group companies that may process the data operate as external data controllers. Therefore, they have the right to know and process the data you transmit to us, within the limits of their competence and in accordance with the instructions given by the "Data Controller".
8. Transfer abroad: your personal data may be transferred to countries of the European Union and to third countries, within the scope of the purposes indicated above.
9. Duration of processing: your data will be stored and processed for the time necessary to fulfill the purposes indicated. Subsequently, they will only be kept for the time established by current civil and fiscal provisions.

Data confidentiality
La Peche snc will not communicate any personally identifiable data or information to third parties except, possibly and to the extent strictly necessary, to those who intervene as suppliers for the provision of services or for the management of the contractual relationship and the consequent administrative obligations.

Protection of data
The protection of data processed by our company is ensured by the physical, logical and data protection system adopted and described in the Security Policy Document. This system is based on the adoption of adequate organisational, physical and logical security measures, and is managed and coordinated by internal resources dedicated to the protection of the data itself.

Rights of the interested party

In qualsiasi momento gli interessati possono esercitare i diritti garantiti dalle norme vigenti. ovvero accedere ai loro dati personali per conoscerne l’utilizzo, ottenerne la cancellazione, la correzione, la modifica, l’aggiornamento, l’integrazione, oppure opporsi al trattamento scrivendo al seguente indirizzo: La Peche snc Via A. Del Pollaiolo Firenze

1. The interested party has the right to obtain confirmation of the existence or otherwise of personal data concerning him or her even if not yet registered, and their communication in an intelligible form
2. The interested party has the right to obtain indication of: o the origin of the personal data; o the purposes and methods of the processing; o the logic applied in case of processing carried out with the aid of electronic instruments; o the identification details of the owner, managers and representative designated pursuant to current laws; or of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them in their capacity as designated representative in the territory of the Confederation, managers or agents.
3. The interested party has the right to obtain: o updating, rectification or, when interested, integration of data; o the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed or the certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right
4. The interested party has the right to object, in whole or in part: or for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; or to the processing of personal data concerning him for the purposes of sending advertising material or direct sales or for market research or commercial communication.